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Internet Law Expert: Defamation of Character – How to Get Rid of a Bad Review.
Online reviews can be regarded as defamation of character whenever one or more parts of a review is factually inaccurate or is misleading. By not telling the whole story, the author of the review may create an impression which is far from being a reflection of the true position.
Aggrieved customers tend to put forward a one sided story about their experience with a vendor which means that readers of the review are not being told the whole truth. The point that I am making is that information which is given in part can also be as libellous as an outright lie and therefore defamatory, which means that the victim of such review might have a right to sue in court for libel.
Often, the most intelligent readers of an online review are able to see through a particularly one sided review which is aimed to cause as much damage as possible to the vendor but other times such comments could dramatically affect the performance of the business victims.
By: Yair Cohen